My Resume

Nalini (Lena) Rajan­

UX GENERALIST

Email: nalinikrajan@gmail.com           

Linked in: linkedin.com/in/nalini-lena-rajan      

Website: lrajan.com

 SUMMARY

I am a UX researcher/designer/developer with a background in support analysis. With my educational background in Computer Science, Web development, and Psychology I can bridge between the developers and users by communicating in both technical and layman’s terms. I am looking for positions in Boston or remote.

SKILLS

UX/UI Skills: Heuristic​ ​Evaluation,​ ​User​ ​Research,​ ​C&C​ ​Analysis,​ ​Contextual​ ​Inquiry,​ ​User​ ​Scenarios, Personas,​ ​Journey​ ​Mapping,​ ​Card​ ​Sorting,​ ​Information​ ​Architecture,​ ​Wireframes ​User-centered​ ​Design,​ ​Web​ ​&​ ​Mobile​ ​Design,​ ​Illustration​ ​&​ ​Sketching,​ ​Icon/Logo​ ​Design, Print​ ​Layout,​ ​Prototypes

Programming and Technical Skills: Proficient in Python, Java, C, HTML, CSS, JavaScript, JQuery, PHP, SQLite, MySQL, MongoDB; Familiar with iOS Programming in Objective C; Proficient in Google G-Suite, Adobe Photoshop, Microsoft Excel, Word, and Powerpoint.

Transferable Skills: Problem Solving, Leadership, Empathetic, Persistence, Creative, Flexible, Diligent, Honest

Languages: Conversational in Spanish

WORK EXPERIENCE

Mortgage Modeler (Analyst Level) Morgan Stanley Remote, March 2023- Present

• Worked under contract through Pride One

• Analyzed Mortgage data with Python using Pyspark

UI/UX Lead, Basis Point Global Solutions Remote, August 2020- March 2022

• Design a new website for retail investors

• Lead user experience development and user experience for company’s new Safe Investing/Financial

  Literacy project

• Design, implement, and manage the company's institutional website (2 versions since inception)

Content Development Intern, Career Success Academy, Remote, May 2021- August 2021

• Developed content for a career success online workbook

• Revamped content and formatting of previous exercises in workbook

UI/UX Intern, Kiranum, Remote, January 2021- April 2021

• Designed a website/mobile application for legal arbitration. The app facilitates the process to improve communication, organization, and record keeping for arbitrator, the claimant, the respondent, and their legal teams.

• Collected and incorporated feedback from the client and potential users on the current process and its pain points.

• Created journey maps and user flows to plan out the process the app follows.

Associate Product Support Analyst, Macmillan Learning, New York, May 2019- August 2020

Junior Product Support Analyst, Macmillan Learning, New York, October 2018- May 2019

• Worked in Product Support within the Customer Experience department team for E-learning products.

• Analyzed support queues for trending issues and patterns

• Resolved technical support cases from students and teachers requiring specific assistance using the E-Learning products.

Learning Solutions Intern, Macmillan Learning, New York, July 2018- September 2018

• Worked in the Customer Experience department team for E-learning products. Completed several data compilation, eLearning reconfiguration and other projects using tools such as SalesForce, ScheduleOnce, and Excel.

• Gained familiarity with Macmillan Learning Technology such as Launchpad, Sapling, iClicker.

Creative Technology Teacher, The Winston School, Short Hills, NJ, June 2018

• Co-taught a week-long summer creative technology course to elementary and middle school students (grades 1-7) with Learning Disabilities

• Worked with the students on creating digital art projects using iPad apps. 

Teaching Assistant, New York University, New York, January - May 2018

• Tutored Web Development and Applications

• Assisted students with homework projects, debugging, and understanding concepts

Project Management Intern, Osuri Enterprises, San Diego, CA, June 2014

• Shadowed Information Technology Project Manager

• Learned about System Development Life Cycle, prepared project plans and meeting minutes

DESIGN AND SOFTWARE PROJECTS

Flow Chrome Extension, Flow, Remote, November 2020- December 2020

• Worked on a team of 4 UX generalists on a 3 week sprint working directly with a startup

• Designed, tested, and iterated a new user interface design for a chrome extension to help declutter browser tabs and focus ones web browsing experience

Monterey Bay Aquarium App, Monterey Bay Aquarium, Remote, October 2020

• Worked with a team of 4 UX generalists on a 2 week sprint

• Designed, tested, and iterated a hypothetical app to allow students, teachers and animal lovers to interact with the aquarium while it is closed for the pandemic as well as to help navigate the aquarium when it reopens and to learn more about the animals and sustainability. 

Basis Point Global Website, Basis Point Global Solutions, Remote, May 2020- Present

• Worked independently as a UX generalist communicating directly with a startup

• Designed and iterated the website for a startup using Squarespace

Hack at NYU, Tandon School of Engineering, NYU, Brooklyn NY, February 2017

• Attended NYU Hackathon, team of 4 co-programmed educational game, Edu-venture, RPG game to study for multiple choice exams, learned basics of how to program in Unity using C# 

Hack at Brown, Brown University, Providence RI, February 2014

• Attended Brown University Hackathon in team of 4, co-programmed app for iOS, GasMoney, app to approximate cost of gas for given road trip from car make, number of passengers, and length of trip

• Won an award from Google for best use of Map Application Program Interface

Co-Creator and Programmer, MBS Now iOS Application, Morristown Beard School, 2013- 2014

• Designed, programmed, and maintained official iOS App for Morristown Beard High School

• App allows students to easily access information such as class schedules, lunch menus, and school forms in mobile format 

EDUCATION

General Assembly, User Experience Design Immersive, Remote, September 2020 - December 2020

New York University- College of Arts and Sciences, New York, NY, September 2014 - May 2018

Bachelor of Arts, Psychology, Minor in Computer Science, Minor in Web Programming and Applications